Helpdesk da PluGzOne, baseado no osTicket
You can not select more than 25 topics Topics must start with a letter or number, can include dashes ('-') and can be up to 35 characters long.
 
 
 
 

47 lines
2.5 KiB

/**
* @version v1.6 ST
* @signature c00511c7c1db65c0cfad04b4842afc57
*
* Upgrade from 1.6 RC5 to 1.6 ST
*
*/
ALTER TABLE `%TABLE_PREFIX%ticket`
CHANGE `topic` `helptopic` VARCHAR( 255 ) CHARACTER SET utf8 COLLATE utf8_general_ci NULL DEFAULT NULL,
ADD `topic_id` INT UNSIGNED NOT NULL DEFAULT '0' AFTER `priority_id`,
ADD INDEX ( `topic_id` );
ALTER TABLE `%TABLE_PREFIX%groups`
ADD `can_create_tickets` TINYINT( 1 ) UNSIGNED NOT NULL DEFAULT '1' AFTER `dept_access`;
ALTER TABLE `%TABLE_PREFIX%staff`
ADD `auto_refresh_rate` INT UNSIGNED NOT NULL DEFAULT '0' AFTER `max_page_size`,
CHANGE `signature` `signature` TINYTEXT CHARACTER SET utf8 COLLATE utf8_general_ci NOT NULL;
ALTER TABLE `%TABLE_PREFIX%department`
CHANGE `dept_signature` `dept_signature` TINYTEXT CHARACTER SET utf8 COLLATE utf8_general_ci NOT NULL;
ALTER TABLE `%TABLE_PREFIX%config`
ADD `ticket_notice_active` TINYINT( 1 ) UNSIGNED NOT NULL DEFAULT '0' AFTER `message_autoresponder`,
ADD `enable_captcha` TINYINT( 1 ) UNSIGNED NOT NULL DEFAULT '0' AFTER `use_email_priority`,
ADD `log_ticket_activity` TINYINT( 1 ) UNSIGNED NOT NULL DEFAULT '1' AFTER `strip_quoted_reply`,
ADD `staff_ip_binding` TINYINT( 1 ) UNSIGNED NOT NULL DEFAULT '1' AFTER `enable_daylight_saving`;
ALTER TABLE `%TABLE_PREFIX%email_template`
ADD `ticket_notice_subj` VARCHAR( 255 ) NOT NULL AFTER `ticket_autoresp_body` ,
ADD `ticket_notice_body` TEXT NOT NULL AFTER `ticket_notice_subj`;
UPDATE `%TABLE_PREFIX%email_template` SET updated=NOW(),
`ticket_notice_subj` = '[#%ticket] %subject',
`ticket_notice_body` = '%name,\r\n\r\nOur customer care team personnel has created a ticket #%ticket on your behalf, with the following message:\r\n\r\n%message\r\n\r\nIf you wish to provide additional comments or information regarding this issue, please don''t open a new ticket. You can update or view this ticket''s progress online here: %url/view.php?e=%email&t=%ticket.\r\n\r\n%signature';
UPDATE `%TABLE_PREFIX%email_template`
SET `ticket_overlimit_subj` = REPLACE(`ticket_overlimit_subj`, '%id', '%ticket'),
`ticket_overlimit_body` = REPLACE(`ticket_overlimit_body`, '%id', '%ticket');
INSERT INTO `%TABLE_PREFIX%kb_premade` (`premade_id`, `dept_id`, `isenabled`, `title`, `answer`, `created`, `updated`)
VALUES ('', 0, 1, 'Sample (with variables)', '\r\n%name,\r\n\r\nYour ticket #%ticket created on %createdate is in %dept department.\r\n\r\n', NOW(), NOW());
UPDATE `%TABLE_PREFIX%config`
SET `ostversion`='1.6 ST';