Helpdesk da PluGzOne, baseado no osTicket
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/**
* @signature 1ee831c854fe9f35115a3e672916bb91
* @version v1.10.0
* @title Make editable content translatable and add queues
*
* This patch adds support for translatable administratively editable
* content, such as help topic names, department and group names, site page
* and faq content, etc.
*
* This patch also transitions from the timezone table to the Olson timezone
* database available in PHP 5.3.
*/
ALTER TABLE `%TABLE_PREFIX%attachment`
ADD `lang` varchar(16) AFTER `inline`;
ALTER TABLE `%TABLE_PREFIX%staff`
ADD `lang` varchar(16) DEFAULT NULL AFTER `signature`,
ADD `timezone` varchar(64) default NULL AFTER `lang`,
ADD `locale` varchar(16) DEFAULT NULL AFTER `timezone`,
ADD `extra` text AFTER `default_paper_size`;
ALTER TABLE `%TABLE_PREFIX%user_account`
ADD `timezone` varchar(64) DEFAULT NULL AFTER `status`,
ADD `extra` text AFTER `backend`;
CREATE TABLE `%TABLE_PREFIX%translation` (
`id` int(11) unsigned NOT NULL AUTO_INCREMENT,
`object_hash` char(16) CHARACTER SET ascii DEFAULT NULL,
`type` enum('phrase','article','override') DEFAULT NULL,
`flags` int(10) unsigned NOT NULL DEFAULT '0',
`revision` int(11) unsigned DEFAULT NULL,
`agent_id` int(10) unsigned NOT NULL DEFAULT '0',
`lang` varchar(16) NOT NULL DEFAULT '',
`text` mediumtext NOT NULL,
`source_text` text,
`updated` timestamp NULL DEFAULT NULL ON UPDATE CURRENT_TIMESTAMP,
PRIMARY KEY (`id`),
KEY `type` (`type`,`lang`),
KEY `object_hash` (`object_hash`)
) DEFAULT CHARSET=utf8;
-- Transition the current Timezone configuration to Olsen database
CREATE TABLE `%TABLE_PREFIX%_timezones` (
`offset` int,
`dst` tinyint(1) unsigned,
`south` tinyint(1) unsigned default 0,
`olson_name` varchar(32)
) DEFAULT CHARSET=utf8;
INSERT INTO `%TABLE_PREFIX%_timezones` (`offset`, `dst`, `olson_name`) VALUES
-- source borrowed from the jstz project
(-720, 0, 'Pacific/Majuro'),
(-660, 0, 'Pacific/Pago_Pago'),
(-600, 1, 'America/Adak'),
(-600, 0, 'Pacific/Honolulu'),
(-570, 0, 'Pacific/Marquesas'),
(-540, 0, 'Pacific/Gambier'),
(-540, 1, 'America/Anchorage'),
(-480, 1, 'America/Los_Angeles'),
(-480, 0, 'Pacific/Pitcairn'),
(-420, 0, 'America/Phoenix'),
(-420, 1, 'America/Denver'),
(-360, 0, 'America/Guatemala'),
(-360, 1, 'America/Chicago'),
(-300, 0, 'America/Bogota'),
(-300, 1, 'America/New_York'),
(-270, 0, 'America/Caracas'),
(-240, 1, 'America/Halifax'),
(-240, 0, 'America/Santo_Domingo'),
(-240, 1, 'America/Santiago'),
(-210, 1, 'America/St_Johns'),
(-180, 1, 'America/Godthab'),
(-180, 0, 'America/Argentina/Buenos_Aires'),
(-180, 1, 'America/Montevideo'),
(-120, 0, 'America/Noronha'),
(-120, 1, 'America/Noronha'),
(-60, 1, 'Atlantic/Azores'),
(-60, 0, 'Atlantic/Cape_Verde'),
(0, 0, 'UTC'),
(0, 1, 'Europe/London'),
(60, 1, 'Europe/Berlin'),
(60, 0, 'Africa/Lagos'),
(120, 1, 'Asia/Beirut'),
(120, 0, 'Africa/Johannesburg'),
(180, 0, 'Asia/Baghdad'),
(180, 1, 'Europe/Moscow'),
(210, 1, 'Asia/Tehran'),
(240, 0, 'Asia/Dubai'),
(240, 1, 'Asia/Baku'),
(270, 0, 'Asia/Kabul'),
(300, 1, 'Asia/Yekaterinburg'),
(300, 0, 'Asia/Karachi'),
(330, 0, 'Asia/Kolkata'),
(345, 0, 'Asia/Kathmandu'),
(360, 0, 'Asia/Dhaka'),
(360, 1, 'Asia/Omsk'),
(390, 0, 'Asia/Rangoon'),
(420, 1, 'Asia/Krasnoyarsk'),
(420, 0, 'Asia/Jakarta'),
(480, 0, 'Asia/Shanghai'),
(480, 1, 'Asia/Irkutsk'),
(525, 0, 'Australia/Eucla'),
(525, 1, 'Australia/Eucla'),
(540, 1, 'Asia/Yakutsk'),
(540, 0, 'Asia/Tokyo'),
(570, 0, 'Australia/Darwin'),
(570, 1, 'Australia/Adelaide'),
(600, 0, 'Australia/Brisbane'),
(600, 1, 'Asia/Vladivostok'),
(630, 1, 'Australia/Lord_Howe'),
(660, 1, 'Asia/Kamchatka'),
(660, 0, 'Pacific/Noumea'),
(690, 0, 'Pacific/Norfolk'),
(720, 1, 'Pacific/Auckland'),
(720, 0, 'Pacific/Tarawa'),
(765, 1, 'Pacific/Chatham'),
(780, 0, 'Pacific/Tongatapu'),
(780, 1, 'Pacific/Apia'),
(840, 0, 'Pacific/Kiritimati');
-- XXX:
-- These zone have opposite DST interpretations and also have norther
-- hemisphere counterparts
INSERT INTO `%TABLE_PREFIX%_timezones` (`offset`, `dst`, `south`, `olson_name`) VALUES
(-360, 1, 1, 'Pacific/Easter'),
(60, 1, 1, 'Africa/Windhoek'),
(600, 1, 1, 'Australia/Sydney');
UPDATE `%TABLE_PREFIX%staff` A1
JOIN `%TABLE_PREFIX%timezone` A2 ON (A1.`timezone_id` = A2.`id`)
JOIN `%TABLE_PREFIX%_timezones` A3 ON (A2.`offset` * 60 = A3.`offset`
AND A1.`daylight_saving` = A3.`dst`
AND A3.`south` = 0)
SET A1.`timezone` = A3.`olson_name`;
UPDATE `%TABLE_PREFIX%user_account` A1
JOIN `%TABLE_PREFIX%timezone` A2 ON (A1.`timezone_id` = A2.`id`)
JOIN `%TABLE_PREFIX%_timezones` A3 ON (A2.`offset` * 60 = A3.`offset`
AND A1.`dst` = A3.`dst`
AND A3.`south` = 0)
SET A1.`timezone` = A3.`olson_name`;
-- Update system default timezone
SET @default_timezone_id = (
SELECT `value` FROM `%TABLE_PREFIX%config` A1
WHERE A1.`key` = 'default_timezone_id'
AND A1.`namespace` = 'core'
);
SET @enable_daylight_saving = (
SELECT `value` FROM `%TABLE_PREFIX%config` A1
WHERE A1.`key` = 'enable_daylight_saving'
AND A1.`namespace` = 'core'
);
UPDATE `%TABLE_PREFIX%config` A1
JOIN `%TABLE_PREFIX%timezone` A2 ON (@default_timezone_id = A2.`id`)
JOIN `%TABLE_PREFIX%_timezones` A3 ON (A2.`offset` * 60 = A3.`offset`
AND @enable_daylight_saving = A3.`dst`
AND A3.`south` = 0)
SET A1.`value` = A3.`olson_name`
WHERE A1.`key` = 'default_timezone_id'
AND A1.`namespace` = 'core';
UPDATE `%TABLE_PREFIX%config` A1
SET A1.`key` = 'default_timezone'
WHERE A1.`key` = 'default_timezone_id'
AND A1.`namespace` = 'core';
DROP TABLE %TABLE_PREFIX%_timezones;
ALTER TABLE `%TABLE_PREFIX%ticket`
ADD `est_duedate` datetime default NULL AFTER `duedate`,
ADD `lastupdate` datetime default NULL AFTER `lastresponse`;
UPDATE `%TABLE_PREFIX%ticket` A1
LEFT JOIN `%TABLE_PREFIX%sla` A2 ON (A1.sla_id = A2.id)
SET A1.`est_duedate` =
COALESCE(A1.`duedate`, A1.`created` + INTERVAL A2.`grace_period` HOUR),
A1.`lastupdate` =
CAST(GREATEST(IFNULL(A1.lastmessage, 0), IFNULL(A1.closed, 0), IFNULL(A1.reopened, 0), A1.created) as DATETIME);
CREATE TABLE `%TABLE_PREFIX%queue` (
`id` int(11) unsigned not null auto_increment,
`parent_id` int(11) unsigned not null default 0,
`flags` int(11) unsigned not null default 0,
`staff_id` int(11) unsigned not null default 0,
`sort` int(11) unsigned not null default 0,
`title` varchar(60),
`config` text,
`created` datetime not null,
`updated` datetime not null,
primary key (`id`)
) DEFAULT CHARSET=utf8;
-- Add flags field to form field
ALTER TABLE `%TABLE_PREFIX%form_field`
ADD `flags` INT UNSIGNED NOT NULL DEFAULT '1' AFTER `form_id`;
-- Flag field stored in the system elsewhere as nonstorable locally.
UPDATE `%TABLE_PREFIX%form_field` A1 JOIN `%TABLE_PREFIX%form` A2 ON(A2.id=A1.form_id)
SET A1.`flags` = 3
WHERE A2.`type` = 'U' AND A1.`name` IN('name','email');
UPDATE `%TABLE_PREFIX%form_field` A1 JOIN `%TABLE_PREFIX%form` A2 ON(A2.id=A1.form_id)
SET A1.`flags`=3
WHERE A2.`type`='O' AND A1.`name` IN('name');
-- Thread entry field is stored externally
UPDATE `%TABLE_PREFIX%form_field` A1 JOIN `%TABLE_PREFIX%form` A2 ON(A2.id=A1.form_id)
SET A1.`flags`=3
WHERE A2.`type`='T' AND A1.`name` IN ('message');
-- Coalesce to zero here in case the config option has never been saved
set @client_edit = coalesce(
(select value from `%TABLE_PREFIX%config` where `key` =
'allow_client_updates'), 0);
-- Transfer previous visibility and requirement settings to new flag field
UPDATE `%TABLE_PREFIX%form_field` SET `flags` = `flags` |
CASE WHEN `private` = 0 and @client_edit = 1 THEN CONV(3300, 16, 10)
WHEN `private` = 0 and @client_edit = 0 THEN CONV(3100, 16, 10)
WHEN `private` = 1 THEN CONV(3000, 16, 10)
WHEN `private` = 2 and @client_edit = 1 THEN CONV(300, 16, 10)
WHEN `private` = 2 and @client_edit = 0 THEN CONV(100, 16, 10) END
| CASE WHEN `required` = 0 THEN 0
WHEN `required` = 1 THEN CONV(4400, 16, 10)
WHEN `required` = 2 THEN CONV(400, 16, 10)
WHEN `required` = 3 THEN CONV(4000, 16, 10) END
| IF(`edit_mask` & 1, CONV(20, 16, 10), 0)
| IF(`edit_mask` & 2, CONV(40000, 16, 10), 0)
| IF(`edit_mask` & 4, CONV(10000, 16, 10), 0)
| IF(`edit_mask` & 8, CONV(20000, 16, 10), 0)
| IF(`edit_mask` & 16, CONV(10, 16, 10), 0)
| IF(`edit_mask` & 32, CONV(40, 16, 10), 0);
-- Detect inline images not recorded as inline
CREATE TABLE `%TABLE_PREFIX%_unknown_inlines` AS
SELECT A2.`attach_id`
FROM `%TABLE_PREFIX%file` A1
JOIN `%TABLE_PREFIX%ticket_attachment` A2 ON (A1.id = A2.file_id)
JOIN `%TABLE_PREFIX%ticket_thread` A3 ON (A3.ticket_id = A2.ticket_id)
WHERE A1.`type` LIKE 'image/%' AND A2.inline = 0
AND A3.body LIKE CONCAT('%"cid:', A1.key, '"%');
UPDATE `%TABLE_PREFIX%ticket_attachment` A1
JOIN %TABLE_PREFIX%_unknown_inlines A2 ON (A1.attach_id = A2.attach_id)
SET A1.inline = 1;
DROP TABLE `%TABLE_PREFIX%_unknown_inlines`;
-- Finished with patch
UPDATE `%TABLE_PREFIX%config`
SET `value` = '1ee831c854fe9f35115a3e672916bb91'
WHERE `key` = 'schema_signature' AND `namespace` = 'core';