Helpdesk da PluGzOne, baseado no osTicket
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/**
* Add an 'annulled' column to the %ticket_event table to assist in tracking
* real statistics for reopened and closed tickets -- the events should not
* count more than one time.
*
* @version 1.7-dpr3 ticket-event-annul
*/
ALTER TABLE `%TABLE_PREFIX%ticket_event`
ADD `annulled` tinyint(1) NOT NULL DEFAULT '0' AFTER `staff`;
-- Finished with patch
UPDATE `%TABLE_PREFIX%config`
SET `schema_signature`='bbb021fbeb377ca66b6997b77e0167cc';