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303 lines
8.3 KiB
303 lines
8.3 KiB
<html>
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<head>
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<style type="text/css">
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@page {
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header: html_def;
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footer: html_def;
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margin: 15mm;
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margin-top: 30mm;
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margin-bottom: 22mm;
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}
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.logo {
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max-width: 220px;
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max-height: 71px;
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width: auto;
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height: auto;
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margin: 0;
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}
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#ticket_thread .message,
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#ticket_thread .response,
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#ticket_thread .note {
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margin-top:10px;
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border:1px solid #aaa;
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border-bottom:2px solid #aaa;
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}
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#ticket_thread .header {
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text-align:left;
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border-bottom:1px solid #aaa;
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padding:3px;
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width: 100%;
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table-layout: fixed;
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}
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#ticket_thread .message .header {
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background:#C3D9FF;
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}
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#ticket_thread .response .header {
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background:#FFE0B3;
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}
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#ticket_thread .note .header {
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background:#FFE;
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}
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#ticket_thread .info {
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padding:5px;
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background: snow;
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border-top: 0.3mm solid #ccc;
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}
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table.meta-data {
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width: 100%;
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}
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table.custom-data {
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margin-top: 10px;
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}
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table.custom-data th {
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width: 25%;
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}
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table.custom-data th,
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table.meta-data th {
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text-align: right;
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background-color: #ddd;
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padding: 3px 8px;
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}
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table.meta-data td {
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padding: 3px 8px;
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}
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.faded {
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color:#666;
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}
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.pull-left {
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float: left;
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}
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.pull-right {
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float: right;
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}
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.flush-right {
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text-align: right;
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}
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.flush-left {
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text-align: left;
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}
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.ltr {
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direction: ltr;
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unicode-bidi: embed;
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}
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.headline {
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border-bottom: 2px solid black;
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font-weight: bold;
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}
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div.hr {
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border-top: 0.2mm solid #bbb;
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margin: 0.5mm 0;
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font-size: 0.0001em;
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}
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.thread-entry, .thread-body {
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page-break-inside: avoid;
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}
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img.avatar {
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vertical-align: middle;
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padding-right: 2px;
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max-height: 20px;
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width: auto;
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}
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.thread-event {
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margin: 10px;
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padding: 10px;
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border-radius: 10px;
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background-color: rgba(224,224,224,0.2);
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}
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<?php include ROOT_DIR . 'css/thread.css'; ?>
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</style>
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</head>
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<body>
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<htmlpageheader name="def" style="display:none">
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<?php if ($logo = $cfg->getClientLogo()) { ?>
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<img src="cid:<?php echo $logo->getKey(); ?>" class="logo"/>
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<?php } else { ?>
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<img src="<?php echo INCLUDE_DIR . 'fpdf/print-logo.png'; ?>" class="logo"/>
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<?php } ?>
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<div class="hr"> </div>
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<table><tr>
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<td class="flush-left"><?php echo (string) $ost->company; ?></td>
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<td class="flush-right"><?php echo Format::daydatetime(Misc::gmtime()); ?></td>
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</tr></table>
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</htmlpageheader>
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<htmlpagefooter name="def" style="display:none">
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<div class="hr"> </div>
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<table width="100%"><tr><td class="flush-left">
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Ticket #<?php echo $ticket->getNumber(); ?> printed by
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<?php echo $thisstaff->getUserName(); ?> on
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<?php echo Format::daydatetime(Misc::gmtime()); ?>
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</td>
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<td class="flush-right">
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Page {PAGENO}
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</td>
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</tr></table>
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</htmlpagefooter>
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<div> </div>
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<!-- Ticket metadata -->
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<h1>Ticket #<?php echo $ticket->getNumber(); ?></h1>
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<table class="meta-data" cellpadding="0" cellspacing="0">
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<tbody>
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<tr>
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<th><?php echo __('Status'); ?></th>
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<td><?php echo $ticket->getStatus(); ?></td>
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<th><?php echo __('Name'); ?></th>
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<td><?php echo $ticket->getOwner()->getName(); ?></td>
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</tr>
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<tr>
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<th><?php echo __('Priority'); ?></th>
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<td><?php echo $ticket->getPriority(); ?></td>
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<th><?php echo __('Email'); ?></th>
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<td><?php echo $ticket->getEmail(); ?></td>
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</tr>
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<tr>
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<th><?php echo __('Department'); ?></th>
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<td><?php echo $ticket->getDept(); ?></td>
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<th><?php echo __('Phone'); ?></th>
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<td><?php echo $ticket->getPhoneNumber(); ?></td>
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</tr>
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<tr>
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<th><?php echo __('Create Date'); ?></th>
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<td><?php echo Format::datetime($ticket->getCreateDate()); ?></td>
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<th><?php echo __('Source'); ?></th>
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<td><?php echo $ticket->getSource(); ?></td>
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</tr>
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</tbody>
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<tbody>
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<tr><td colspan="4" class="spacer"> </td></tr>
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</tbody>
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<tbody>
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<tr>
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<th><?php echo __('Assigned To'); ?></th>
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<td><?php echo $ticket->getAssigned(); ?></td>
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<th><?php echo __('Help Topic'); ?></th>
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<td><?php echo $ticket->getHelpTopic(); ?></td>
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</tr>
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<tr>
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<th><?php echo __('SLA Plan'); ?></th>
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<td><?php if ($sla = $ticket->getSLA()) echo $sla->getName(); ?></td>
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<th><?php echo __('Last Response'); ?></th>
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<td><?php echo Format::datetime($ticket->getLastResponseDate()); ?></td>
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</tr>
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<tr>
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<th><?php echo __('Due Date'); ?></th>
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<td><?php echo Format::datetime($ticket->getEstDueDate()); ?></td>
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<th><?php echo __('Last Message'); ?></th>
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<td><?php echo Format::datetime($ticket->getLastMessageDate()); ?></td>
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</tr>
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</tbody>
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</table>
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<!-- Custom Data -->
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<?php
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foreach (DynamicFormEntry::forTicket($ticket->getId()) as $form) {
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// Skip core fields shown earlier in the ticket view
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$answers = $form->getAnswers()->exclude(Q::any(array(
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'field__flags__hasbit' => DynamicFormField::FLAG_EXT_STORED,
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'field__name__in' => array('subject', 'priority')
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)));
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if (count($answers) == 0)
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continue;
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?>
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<table class="custom-data" cellspacing="0" cellpadding="4" width="100%" border="0">
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<tr><td colspan="2" class="headline flush-left"><?php echo $form->getTitle(); ?></th></tr>
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<?php foreach($answers as $a) {
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if (!($v = $a->display())) continue; ?>
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<tr>
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<th><?php
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echo $a->getField()->get('label');
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?>:</th>
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<td><?php
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echo $v;
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?></td>
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</tr>
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<?php } ?>
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</table>
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<?php
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$idx++;
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} ?>
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<!-- Ticket Thread -->
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<h2><?php echo $ticket->getSubject(); ?></h2>
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<div id="ticket_thread">
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<?php
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$events = null;
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$types = array('M', 'R');
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if ($this->includenotes)
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$types[] = 'N';
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$thread = $ticket->getThread();
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$entries = $ticket->getThreadEntries($types);
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if ($this->includeevents) {
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$events = $thread->getEvents();
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$sort = 'id';
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if ($options['sort'] && !strcasecmp($options['sort'], 'DESC'))
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$sort = '-id';
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$cmp = function ($a, $b) use ($sort) {
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return ($sort == 'id')
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? ($a < $b) : $a > $b;
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};
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$events = $events->order_by($sort);
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$eventCount = count($events);
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$events = new IteratorIterator($events->getIterator());
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$events->rewind();
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$event = $events->current();
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}
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if ($entries->exists(true)) {
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$sortedEntries = ThreadEntry::sortEntries($entries, $ticket);
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foreach ($sortedEntries as $entry) {
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// TODO: Consider adding a date boundary to indicate significant
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// changes in dates between thread items.
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if ($this->includeevents) {
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while ($event && $cmp($event->timestamp, $entry->created)) {
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$event->render(ThreadEvent::MODE_CLIENT);
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$events->next();
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$event = $events->current();
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}
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}
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$threadTypes=array('M'=>'message','R'=>'response', 'N'=>'note'); ?>
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<div class="thread-entry <?php echo $threadTypes[$entry->type]; ?>">
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<table class="header" style="width:100%"><tr><td>
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<span><?php
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echo Format::datetime($entry->created);?></span>
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<span style="padding:0 1em" class="faded title"><?php
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echo Format::truncate($entry->title, 100); ?></span>
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</td>
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<td class="flush-right faded title" style="white-space:no-wrap">
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<?php
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echo Format::htmlchars($entry->getName()); ?></span>
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</td>
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</tr></table>
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<div class="thread-body">
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<div><?php echo $entry->getBody()->display('pdf'); ?></div>
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<?php
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if ($entry->has_attachments
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&& ($files = $entry->attachments)) { ?>
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<div class="info">
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<?php foreach ($files as $A) { ?>
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<div>
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<span><?php echo Format::htmlchars($A->file->name); ?></span>
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<span class="faded">(<?php echo Format::file_size($A->file->size); ?>)</span>
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</div>
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<?php } ?>
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</div>
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<?php } ?>
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</div>
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</div>
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<?php
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}
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}
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// Emit all other events
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while ($event) {
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$event->render(ThreadEvent::MODE_CLIENT);
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$events->next();
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$event = $events->current();
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} ?>
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</div>
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</body>
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</html>
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