Helpdesk da PluGzOne, baseado no osTicket
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2.3 KiB

<?php
global $thisstaff, $ticket;
$role = $ticket ? $ticket->getRole($thisstaff) : $thisstaff->getRole();
if ($role && !$role->hasPerm(Ticket::PERM_CLOSE))
return;
// Map states to actions
$actions= array(
'closed' => array(
'icon' => 'icon-ok-circle',
'action' => 'close',
'href' => 'tickets.php'
),
'open' => array(
'icon' => 'icon-undo',
'action' => 'reopen'
),
);
$states = array('open');
if (!$ticket || $ticket->isCloseable())
$states[] = 'closed';
$statusId = $ticket ? $ticket->getStatusId() : 0;
$nextStatuses = array();
foreach (TicketStatusList::getStatuses(
array('states' => $states)) as $status) {
if (!isset($actions[$status->getState()])
|| $statusId == $status->getId())
continue;
$nextStatuses[] = $status;
}
if (!$nextStatuses)
return;
?>
<span
class="action-button"
data-dropdown="#action-dropdown-statuses" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Change Status'); ?>">
<i class="icon-caret-down pull-right"></i>
<a class="tickets-action"
aria-label="<?php echo __('Change Status'); ?>"
href="#statuses"><i
class="icon-flag"></i></a>
</span>
<div id="action-dropdown-statuses"
class="action-dropdown anchor-right">
<ul>
<?php foreach ($nextStatuses as $status) { ?>
<li>
<a class="no-pjax <?php
echo $ticket? 'ticket-action' : 'tickets-action'; ?>"
href="<?php
echo sprintf('#%s/status/%s/%d',
$ticket ? ('tickets/'.$ticket->getId()) : 'tickets',
$actions[$status->getState()]['action'],
$status->getId()); ?>"
<?php
if (isset($actions[$status->getState()]['href']))
echo sprintf('data-redirect="%s"',
$actions[$status->getState()]['href']);
?>
><i class="<?php
echo $actions[$status->getState()]['icon'] ?: 'icon-tag';
?>"></i> <?php
echo __($status->getName()); ?></a>
</li>
<?php
} ?>
</ul>
</div>