Helpdesk da PluGzOne, baseado no osTicket
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<?php
$states = array('created', 'closed', 'reopened', 'edited', 'collab', 'merged');
$event_ids = array();
foreach ($states as $state) {
$eid = Event::getIdByName($state);
$event_ids[] = $eid;
}
$events = $events
->filter(array('event_id__in' => $event_ids))
->order_by('id');
$eventCount = count($events);
$events = new IteratorIterator($events->getIterator());
$events->rewind();
$event = $events->current();
$htmlId = $options['html-id'] ?: ('thread-'.$this->getId());
$tid = $this->getObJectId();
if ($this->getObjectType() == 'T')
$ticket = Ticket::lookup($tid);
?>
<div id="<?php echo $htmlId; ?>" data-thread-id="<?php echo $this->getId(); ?>">
<?php
if (count($entries)) {
$buckets = ThreadEntry::sortEntries($entries, $ticket);
foreach ($buckets as $entry) {
$extra = $entry->getMergeData();
if ($entry->hasFlag(ThreadEntry::FLAG_CHILD) && $extra) {
if (!is_array($extra))
$extra = json_decode($extra, true);
if (!$thread = Thread::objects()->filter(array('id'=>$extra['thread']))->values_flat('extra'))
continue;
foreach ($thread as $t)
$threadExtra = $t[0];
$threadExtra = json_decode($threadExtra, true);
$number = $threadExtra['number'];
} else
$number = null;
// Emit all events prior to this entry
while ($event && $event->timestamp < $entry->created) {
$event->render(ThreadEvent::MODE_CLIENT);
$events->next();
$event = $events->current();
}
?><div id="thread-entry-<?php echo $entry->getId(); ?>"><?php
include 'thread-entry.tmpl.php';
?></div><?php
}
}
// Emit all other events
while ($event) {
$event->render(ThreadEvent::MODE_CLIENT);
$events->next();
$event = $events->current();
}
// This should never happen
if (count($entries) + $eventCount == 0)
echo '<p><em>'.__('No entries have been posted to this thread.').'</em></p>';
?>
</div>