hasPerm(Ticket::PERM_CREATE, false)) die('Access Denied'); $info=array(); $info=Format::htmlchars(($errors && $_POST)?$_POST:$info, true); if ($_SESSION[':form-data'] && !$_GET['tid']) unset($_SESSION[':form-data']); // Use thread entry to seed the ticket if (!$user && $_GET['tid'] && ($entry = ThreadEntry::lookup($_GET['tid']))) { if ($entry->getThread()->getObjectType() == 'T') $oldTicketId = $entry->getThread()->getObjectId(); if ($entry->getThread()->getObjectType() == 'A') $oldTaskId = $entry->getThread()->getObjectId(); $_SESSION[':form-data']['message'] = Format::htmlchars($entry->getBody()); $_SESSION[':form-data']['ticketId'] = $oldTicketId; $_SESSION[':form-data']['taskId'] = $oldTaskId; $_SESSION[':form-data']['eid'] = $entry->getId(); $_SESSION[':form-data']['timestamp'] = $entry->getCreateDate(); if ($entry->user_id) $user = User::lookup($entry->user_id); if (($m= TicketForm::getInstance()->getField('message'))) { $k = 'attach:'.$m->getId(); unset($_SESSION[':form-data'][$k]); foreach ($entry->getAttachments() as $a) { if (!$a->inline && $a->file) { $_SESSION[':form-data'][$k][$a->file->getId()] = $a->getFilename(); $_SESSION[':uploadedFiles'][$a->file->getId()] = $a->getFilename(); } } } } if (!$info['topicId']) $info['topicId'] = $cfg->getDefaultTopicId(); $forms = array(); if ($info['topicId'] && ($topic=Topic::lookup($info['topicId']))) { foreach ($topic->getForms() as $F) { if (!$F->hasAnyVisibleFields()) continue; if ($_POST) { $F = $F->instanciate(); $F->isValidForClient(); } $forms[] = $F; } } if ($_POST) $info['duedate'] = Format::date(strtotime($info['duedate']), false, false, 'UTC'); ?>

notifyONNewStaffTicket()) { ?> hasPerm(Ticket::PERM_ASSIGN, false)) { ?> 'create'); foreach ($forms as $form) { print $form->getForm($_SESSION[':form-data'])->getMedia(); include(STAFFINC_DIR . 'templates/dynamic-form.tmpl.php'); } ?> getRole()->hasPerm(Ticket::PERM_REPLY)) { ?>
:
:
hasPerm(User::PERM_EDIT)) { ?> getName()); ?> <getEmail(); ?>>
: *
:
:
:
:  * 
:  * 
:  
:   
: render(); ?>       (getTimezone($thisstaff); ?>)
:   
:
isCannedResponseEnabled() && ($cannedResponses=Canned::getCannedResponses())) { ?>
:    
getDefaultSignatureType() == 'mine') $signature = $thisstaff->getSignature(); ?>
getField('attachments')->render(); ?>
:
: getDefaultSignatureType(); ?> getSignature()) { ?>