#
# This is popup help messages for the Admin Panel -> Staff -> Add New Department -> Department Form
#
# Fields:
# title - Shown in bold at the top of the popover window
# content - The body of the help popover
# links - List of links shows below the content
#   title - Link title
#   href - href of link (links starting with / are translated to the
#       helpdesk installation path)
#
# The key names such as 'helpdesk_name' should not be translated as they
# must match the HTML #ids put into the page template.
#
---
status:
    title: Status
    content: >
        If disabled or archived, this <span class="doc-desc-title">Department</span>
        will not be available.
type:
    title: Type
    content: >
        Select <span class="doc-desc-opt">Private</span> if you wish to mask
        assignments to this Department in the Client Portal.  Additionally,
        when labeled as <span class="doc-desc-opt">Private</span>, the <span
        class="doc-desc-title">Department Signature</span> will not be
        displayed in email replies.
        <br/><br/>
        At least one department must be <span
        class="doc-desc-opt">Public</span>

email:
    title: Email
    content: >
        Email Address used when responses are sent to Users when Agents post
        Responses to Tickets.

template:
    title: Template Set
    content: >
        Email <span class="doc-desc-title">Template Set</span> used for
        Auto-Responses and Alerts &amp; Notices for tickets routed to this
        Department.
    links:
      - title: Manage Templates
        href: /scp/templates.php

sla:
    title: SLA
    content: >
        Service Level Agreement for tickets routed to this Department.
    links:
      - title: Manage SLA Plans
        href: /scp/slas.php

schedule:
    title: Schedule
    content: >
        Schedule used by SLA when rendering tickets, routed to this Department,
        Overdue.
        <br><br>
        This setting takes precedence over System and SLA schedule settings.
    links:
      - title: Manage Schedules
        href: /scp/schedules.php

manager:
    title: Department Manager
    content: >
        Select a <span class="doc-desc-title">Manager</span> for this department.
        <br/><br/>
        Managers can be configured to receive special alerts and
        also have the right to unassign tickets.
    links:
      - title: Manage Alerts &amp; Notices
        href: /scp/settings.php?t=alerts

group_membership:
    title: Alerts &amp; Notices Recipients
    content: >
        Select the recipients of configured <span
        class="doc-desc-title">Alerts &amp; Notices</span>.
    links:
      - title: Configure Alerts &amp; Notices
        href: "/scp/settings.php?t=tickets#alerts"

sandboxing:
    title: Ticket Assignment Restrictions
    content: >
        Determine if Tickets can be assigned to all agents,
        agents with Primary or Extended Department access,
        or only agents with Primary Department access.

disable_auto_claim:
    title: Disable Auto Claim
    content: >
        Check this to <strong>disable</strong> auto-claim on response/reply for
        this department.
        <br><br>
        Agents can still manually claim unassigned tickets

disable_reopen_auto_assign:
    title: Disable Auto Assign on Reopen
    content: >
        Check this to <strong>disable</strong> auto-assignment of reopened tickets for
        this department.
        <br><br>
        Otherwise, the Ticket will be auto assigned to the last responding Agent

auto_response_settings:
    title: Autoresponder Settings
    content: >
        This allows you to override the global Autoresponder settings for
        this Department.

new_ticket:
    title: New Ticket Auto-Response
    content: >
        You may disable the Auto-Response sent to the User when a new ticket
        is created and routed to this Department.

new_message:
    title: New Message Auto-Response
    content: >
        You may disable the Auto-Response sent to the User to confirm
        a newly posted message for tickets in this Department.

auto_response_email:
    title: Auto Response Email
    content: >
        Select an email address from which Auto-Responses are sent for this
        Department.

department_access:
    title: Group Access
    content: >
        Allow Agents of other Departments access to this Deparmtent's
        tickets.

department_signature:
    title: Department Signature
    content: >
        Signature is made available as a choice, for <span
        class="doc-desc-opt">Public</span> Departments, on Agent Responses.