# # This is popup help messages for the Staff Panel -> Dashboard -> My Profile # # Fields: # title - Shown in bold at the top of the popover window # content - The body of the help popover # links - List of links shows below the content # title - Link title # href - href of link (links starting with / are translated to the # helpdesk installation path) # # The key names such as 'helpdesk_name' should not be translated as they # must match the HTML #ids put into the page template. # --- contact_information: title: Contact Information content: > username: title: Username content: > Only those Agents with Admin status may change a username. If you are an Agent with Admin privileges, you may accomplish this by selecting an Agent to edit from the Staff Members table. links: - title: Change a username as an Administrator href: /scp/staff.php config2fa: title: Two Factor Authentication content: > Two Factor Authentication adds an extra layer of security when logging into the helpdesk. Once you correctly submit your username and password, you will need to enter a token to finish logging into the helpdesk. time_zone: title: Time Zone content: > daylight_saving: title: Daylight Saving content: > maximum_page_size: title: Maximum Page Size content: > auto_refresh_rate: title: Auto Refresh Rate content: > default_signature: title: Default Signature content: > default_paper_size: title: Default Paper Size content: > show_assigned_tickets: title: Show Assigned Tickets content: >
Enabling this option will override the global setting to hide assigned tickets from the open queues.
password: title: Password content: > current_password: title: Current Password content: > new_password: title: New Password content: > confirm_new_password: title: Confirm New Password content: > signature: title: Signature content: > Create an optional Signature that perhaps appears at the end of your Ticket Responses. Whether this Signature appears, or not, depends on the Email Template that will be used in a Ticket Response. links: - title: Create Emails Templates in the Admin Panel href: /scp/templates.php